Zencastr
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General
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Troubleshooting
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Health Check Messages
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All tracks must be successfully initialized for recording
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All tracks must have successfully opened a connection to the user's local storage for backups
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All tracks must have received a cloud storage upload url
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The user's tracks must to be successfully created and saved to the database
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The pending recording must to be successfully created and saved to the database
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The user's microphone must properly connected and delivering an active audio signal
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There must not be a mismatch between the sample rate the application was initialized with and the current sample rate
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The sample rate must be within the allowable range (44100hz - 96000hz)
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The recommended minimum network speed is 1.5Mbps down
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It is recommended to have at least 2GB of free local storage space for saving backups
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The recommended minimum memory is 4GB
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It is strongly recommended that the browser should be updated to the latest version
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It is recommended that access to local storage should be persistent
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All tracks must be successfully initialized for recording
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General Troubleshooting
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My tracks are out of sync / audio drift
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I have a guest that recorded an external WAV file. Is there any way to import it into Zencastr so that it can be synced for postproduction?
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Why can't I record multiple channels/tracks from my Zoom/mixer/audio interface?
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When is it safe to close the recording page? When can my guest leave the recording safely?
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I can hear more than one voice on our separate solo tracks? How do we resolve this?
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Why is there a red folder icon with a low disk space warning on the recording page?
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I want to change my plan. How can I do that?
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I hear echoes of my guest's voice when using Zencastr with Skype/Hangouts/Zoom
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How do I add my own sounds/music to the soundboard?
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My guest's screen is blank when they join the project
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Why can't I hear my guest?
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Why is my Postproduction not completing?
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Why can't I hear the other participants?
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My tracks sound out of sync, what causes this?
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VoIP connection problems from my office space
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I can't hear anyone even though their audio meters are moving
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My microphone levels are auto adjusting, how can I stop this?
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I accidentally deleted one of the default sounds from the soundboard. How can I reset the sounds?
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One of the tracks didn't finish uploading, how can I retry/recover it?
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My tracks are out of sync / audio drift
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Frequently Asked Questions
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General FAQ
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Why can't the host recover a guest's failed wav upload without cooperation from the guest?
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How to change the sample rate of your audio device / microphone.
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How do I know if my internet is fast enough?
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What does 'Cross Gate' mean under the advanced options in Automatic Postproduction?
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Do unused postproduction credits rollover into the next month? Or are they lost at the end of month?
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How long is a Zencastr episode link usable?
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We will be recording in the same room. Will it be best to record on separate computers or use a mixer/audio interface?
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What does it mean when a track is unfinalized?
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Does Zencastr support mobile/phone?
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Can I use Zencastr in incognito mode?
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Can you record on a ipad?
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What is the cost for "Pay per use Postproductions" in the free plan?
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What is the participant limit on the Hobbyist plan?
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Can a guest leave while the host continues recording?
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Can I send the recording link several days before the interview?
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How do I use Skype or any other third party service with Zencastr?
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What is Automatic Postproduction?
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How do I delete past Zencastr recordings?
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Should I disable echo cancellation?
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How is the Local Browser Storage calculated?
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Why is using the system default audio output advantageous?
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Why does my dropbox account say 0 space free in Zencastr?
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Why is the real-time waveform display disabled?
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How do I recover a file that was moved or deleted from the dropbox folder?
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What does "Quota Exceeded Error" mean?
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How much space will a recording use on my cloud drive?
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What are the system requirements for Zencastr?
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Should I use Zencastr's VoIP over Skype's?
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Where are my Zencastr files stored on Dropbox?
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How do I prevent crosstalk/audio leakage?
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Why can't the host recover a guest's failed wav upload without cooperation from the guest?
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