Zencastr

• General

  • Announcements

    • Welcome to the Zencastr support center!

  • Tutorials

    • Getting Started: Recording Your First Show
    • How To: Connect to Another Dropbox Account

• Troubleshooting

  • Health Check Messages

    • All tracks must be successfully initialized for recording
    • All tracks must have successfully opened a connection to the user's local storage for backups
    • All tracks must have received a cloud storage upload url
    • The user's tracks must to be successfully created and saved to the database
    • The pending recording must to be successfully created and saved to the database
    • The user's microphone must properly connected and delivering an active audio signal
    • There must not be a mismatch between the sample rate the application was initialized with and the current sample rate
    • The sample rate must be within the allowable range (44100hz - 96000hz)
    • The recommended minimum network speed is 1.5Mbps down
    • It is recommended to have at least 2GB of free local storage space for saving backups
    • The recommended minimum memory is 4GB
    • It is strongly recommended that the browser should be updated to the latest version
    • It is recommended that access to local storage should be persistent

  • General Troubleshooting

    • My tracks are out of sync / audio drift
    • I have a guest that recorded an external WAV file. Is there any way to import it into Zencastr so that it can be synced for postproduction?
    • Why can't I record multiple channels/tracks from my Zoom/mixer/audio interface?
    • When is it safe to close the recording page? When can my guest leave the recording safely?
    • I can hear more than one voice on our separate solo tracks? How do we resolve this?
    • Why is there a red folder icon with a low disk space warning on the recording page?
    • I want to change my plan. How can I do that?
    • I hear echoes of my guest's voice when using Zencastr with Skype/Hangouts/Zoom
    • How do I add my own sounds/music to the soundboard?
    • My guest's screen is blank when they join the project
    • Why can't I hear my guest?
    • Why is my Postproduction not completing?
    • Why can't I hear the other participants?
    • My tracks sound out of sync, what causes this?
    • VoIP connection problems from my office space
    • I can't hear anyone even though their audio meters are moving
    • My microphone levels are auto adjusting, how can I stop this?
    • I accidentally deleted one of the default sounds from the soundboard. How can I reset the sounds?
    • One of the tracks didn't finish uploading, how can I retry/recover it?

• Frequently Asked Questions

  • General FAQ

    • Why can't the host recover a guest's failed wav upload without cooperation from the guest?
    • How to change the sample rate of your audio device / microphone.
    • How do I know if my internet is fast enough?
    • What does 'Cross Gate' mean under the advanced options in Automatic Postproduction?
    • Do unused postproduction credits rollover into the next month? Or are they lost at the end of month?
    • How long is a Zencastr episode link usable?
    • We will be recording in the same room. Will it be best to record on separate computers or use a mixer/audio interface?
    • What does it mean when a track is unfinalized?
    • Does Zencastr support mobile/phone?
    • Can I use Zencastr in incognito mode?
    • Can you record on a ipad?
    • What is the cost for "Pay per use Postproductions" in the free plan?
    • What is the participant limit on the Hobbyist plan?
    • Can a guest leave while the host continues recording?
    • Can I send the recording link several days before the interview?
    • How do I use Skype or any other third party service with Zencastr?
    • What is Automatic Postproduction?
    • How do I delete past Zencastr recordings?
    • Should I disable echo cancellation?
    • How is the Local Browser Storage calculated?
    • Why is using the system default audio output advantageous?
    • Why does my dropbox account say 0 space free in Zencastr?
    • Why is the real-time waveform display disabled?
    • How do I recover a file that was moved or deleted from the dropbox folder?
    • What does "Quota Exceeded Error" mean?
    • How much space will a recording use on my cloud drive?
    • What are the system requirements for Zencastr?
    • Should I use Zencastr's VoIP over Skype's?
    • Where are my Zencastr files stored on Dropbox?
    • How do I prevent crosstalk/audio leakage?